1. Who We Are

JMA Mobile Servicing & Repairs is a sole trader business operating in Gloucester and the surrounding area. Our trading address is 34 Larchwood Drive, Tuffley, Gloucester, GL4 0AJ.

For any queries about this Privacy Policy or how we handle your personal data, please contact us:

• Telephone: 01452 447220
• Mobile / WhatsApp: 07949 163414
• Email: mckenzie663@hotmail.com
• Website: www.jma-ltd.com

2. What Personal Data We Collect

We may collect and process the following personal data when you contact us or use our services:

• Your name
• Your phone number
• Your email address
• Your home or workplace address (required to attend your location and carry out work)
• Your vehicle registration number and vehicle details
• Details of the work requested or carried out
• Payment information (we do not store card details — card payments are processed through a secure third-party terminal)

We only collect the data that is necessary to provide our services to you.

3. How We Collect Your Data

We collect your personal data in the following ways:

• When you call or text us directly
• When you contact us via WhatsApp
• When you complete the online enquiry form on our website (www.jma-ltd.com)
• When you email us
• When you provide information in person at the time of service

Our website uses cookies to analyse visitor traffic. See Section 9 for more detail.

4. Why We Use Your Data (Lawful Basis)

We use your personal data for the following purposes, and on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• To provide the services you have requested

Lawful basis: Performance of a contract. We need your contact details, address, and vehicle information to attend your location and carry out the work.

• To contact you regarding your booking or enquiry

Lawful basis: Performance of a contract or legitimate interests.

• To send you a quote or invoice

Lawful basis: Performance of a contract and legal obligation (keeping adequate business records).

• To follow up on completed work within the 12-month warranty period

Lawful basis: Legitimate interests — to honour our warranty obligations and maintain service quality.

• To comply with legal and financial obligations

Lawful basis: Legal obligation. We are required to keep business records for HMRC purposes.

We do not use your data for automated decision-making or profiling.

5. Marketing Communications

We do not send marketing emails or text messages without your explicit consent. If at any point you have opted in to receive updates from us and wish to stop, please contact us by phone or email and we will remove you from any mailing list immediately.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share limited data with trusted third parties only where necessary to provide our services:

• Payment processing providers — for the purpose of taking card payments securely
• Our website hosting and CRM provider — to manage online enquiry forms and contact records
• Our digital marketing agency, Think Local SEO Ltd, Gloucester — who manage our website and online presence on our behalf, and who are bound by a confidentiality agreement

All third parties we work with are required to keep your data secure and use it only for the specific purpose it was shared.

We do not transfer your data outside the United Kingdom or the European Economic Area.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Customer contact and job records — up to 6 years from the date of service, in line with HMRC requirements for business records
• Enquiries that did not result in a booking — up to 12 months from the date of the enquiry
• Warranty claims — up to 12 months from the date the work was completed

After these periods your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to access — you can request a copy of the data we hold about you
• The right to rectification — you can ask us to correct any inaccurate data
• The right to erasure — you can ask us to delete your data, subject to our legal obligations to retain certain records
• The right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• The right to object — you can object to our use of your data where we rely on legitimate interests as our lawful basis
• The right to data portability — you can ask us to provide your data in a machine-readable format where applicable

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. The ICO can be contacted at www.ico.org.uk or by calling 0303 123 1113.

9. Cookies and Website Analytics

Our website (www.jma-ltd.com) uses cookies to help us understand how visitors use the site. This information is aggregated and does not identify you personally.

Cookies we use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used to measure visitor numbers, pages viewed, and time spent on the site (via Google Analytics or a similar service)

When you first visit our website you will be shown a cookie consent notice. You can withdraw your consent at any time by clearing your browser cookies or adjusting your browser settings. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew.

10. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website is served over HTTPS with a valid SSL certificate. Access to customer records is limited to John McKenzie and any authorised service providers operating on our behalf.

In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• JMA Mobile Servicing & Repairs
• Telephone: 01452 447220
• Email: mckenzie663@hotmail.com
• Website: www.jma-ltd.com

This policy was last reviewed and updated on 29 June 2026.